refund policy

If for any reason you wish to return your order, refunds and exchanges are accepted within 14 days of your delivery date.
To be eligible for a return, your item must be unworn, in the same condition that it was received and in the original packaging.

NON RETURNABLE ITEMS include: earrings (for health and safety reasons), custom or personalised pieces and sale items.

To complete your return, we require a receipt or proof of purchase from the

Customers are responsible for return costs and the safety of the return using trackable shipping. Please email beespokeofdevon@gmail.com for return details first.

Faults should be emailed to beespokeofdevon@gmail.com within 5 working days of your delivery date with details and photos.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at beespokeofdevon@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beespokeofdevon@gmail.com first to be given posting details.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product please email beespokeofdevon@gmail.com first.

You will be responsible for paying for your own trackable shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item.

PLEASE NOTE

All Beespoke of Devon pieces are handcrafted and therefore can show signs of artistry. This creates a unique piece of jewellery and one that has not been mass produced.

Need help?

Contact us at beespokeofdevon@gmail.com for questions related to refunds and returns.